How do I open a ticket?

From your SDC dashboard, there will be a Column labeled “Additional Functions”. This should show a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled “Create Ticket” which will allow you to open a ticket for that particular report. This will be submitted to our Customer Success team who will complete whatever changes or issues need to be resolved, and will then send you an email letting you know once that is complete.